The program participants will engage in dozens of lectures and practical workshops combining interactive sessions with a trainer, implementation tasks, feedback sessions, and individual work. Through collaboration with academics and practitioners, they will develop their skills in managing customer experience and sharing knowledge within the organization. The program will conclude with a certification exam. 

Urszula Charęzińska, Communication Manager for the Sales Network at BNP Paribas Bank, emphasizes: 
“Choosing Kozminski University as a partner in developing our managerial staff was an obvious choice. We were looking for the highest quality, extensive experience, and a unique blend of academic knowledge and practical application. Quality is one of the most important areas in our bank. We are proud of many achievements in this field – including a top spot in the ‘Newsweek Friendly Bank’ ranking in the ‘Retail Banking’ category. Still, we continue our efforts to be even closer to our customers and to provide top-level service and innovative solutions. We are convinced that nearly 400 quality managers will bring a new dimension to our organization through this program – inspiring ideas, fresh perspectives, and practical solutions to everyday challenges.”